If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item. Return requests will be handled in accordance with the policy outlined below.

Returns

We offer a 30-day return period starting from the date your order is delivered.

• Eligibility: Returns are accepted within 30 days of delivery
• Condition: Items must be unused, in original condition, and returned in original packaging
• Proof of Purchase: A valid order confirmation or receipt is required

Eligible Return Cases

• Items that arrive damaged or defective
• Incorrect items received
• Items that do not reasonably match the product description

Return Process

To initiate a return, please contact us at service@deecosey.com. Once your request is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

• Defective or Incorrect Items: Return shipping costs will be covered by us
• Other Returns: Customers are responsible for return shipping costs

Refunds

After receiving and inspecting the returned item, refunds will be issued to the original payment method used at checkout. Refunds are typically processed within 3–7 business days after approval. Processing times may vary depending on your payment provider.

Fees

We do not charge any restocking fees for returns. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. If you need a different item, you may place a new order and return the original item if eligible.

Non-Returnable Items

Certain items, such as clearance or final sale products, may not be eligible for return. Please refer to the product page for specific return eligibility details before purchase.

Incorrect Address

Orders are shipped to the address provided at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address details.

Need Help?

If you have any questions about returns or refunds, please contact us at service@deecosey.com. We typically respond within 24 business hours.

---

DeeCosey

Company Name: Hong Kong Hansheng Network Technology Limited

Business Registration Number: 78814031-000-09-25-4

Email: service@deecosey.com

Address:
503A, 5/F, Won Hing Building
74–78 Stanley Street
Central, Hong Kong

Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM

We aim to respond within 24 business hours.